Refund & Cancellation Policy

Last updated: August 2026

At Mconnexa, we want you to be confident when using our Services. If the Services do not meet your expectations, we provide a straightforward cancellation and refund process.

This Refund & Cancellation Policy explains how subscription cancellations, refunds, and applicable consumer rights are handled for Mconnexa subscriptions and services.

1. Subscription Cancellation

You may cancel your Mconnexa subscription at any time.

When you cancel:

• Your subscription will not automatically renew for the next billing period.
• You will continue to have access to the paid features until the end of your current paid billing period, unless otherwise stated.
• Cancellation does not automatically result in a refund for the current billing period.
• You will not be charged for future renewal periods after cancellation.

If you subscribed through a third-party payment provider or platform, cancellation may also be subject to that provider's applicable procedures.

2. 30-Day Refund Policy

We offer a 30-day refund window for eligible subscription purchases.

If you are not satisfied with Mconnexa, you may request a refund within 30 calendar days of your original subscription payment.

To request a refund, contact:

Email : support@mconnexa.com

Please include:

• Your name;
• Email address associated with your Mconnexa account;
• Subscription/payment details;
• Reason for the refund request, if you are comfortable providing one.

We may use the information provided to verify the transaction and prevent fraudulent refund requests.

3. What Happens After a Refund Request

Once we receive your refund request, we will review it and normally respond within 5 business days .

If your refund is approved:

• Your subscription may be cancelled;
• Access to paid features may be discontinued;
• The refund will generally be issued to the original payment method;
• Processing times may depend on your bank or payment provider.

A refund may take several business days to appear in your account after it has been processed.

4. Eligibility for Our 30-Day Refund

Our 30-day refund policy generally applies to the first payment for a subscription.

For example:

Monthly subscription: You may request a refund within 30 calendar days of the initial monthly payment.

Annual subscription: You may request a refund within 30 calendar days of the initial annual payment.

Unless otherwise required by applicable law, renewal payments made after the initial subscription purchase are not automatically eligible for the 30-day refund period.

However, if you were unexpectedly charged for a renewal and contact us promptly, we may review the circumstances and may provide a refund at our discretion.

5. EU / EEA Consumer Rights

If you are a consumer located in the European Union, European Economic Area, or another jurisdiction that provides statutory consumer cancellation or withdrawal rights, nothing in this Policy is intended to limit or exclude those rights.

14-Day Right of Withdrawal

Under applicable EU consumer-protection law, consumers generally have a 14-day withdrawal period for certain distance contracts.

For digital services or digital content, specific rules may apply depending on how the service is supplied and whether you requested that performance begin during the withdrawal period.

Where applicable, you may exercise your statutory withdrawal right within the legally applicable period.

If you request that Mconnexa begin providing the Services immediately during the withdrawal period, applicable law may affect your right to cancel or the amount that can be refunded.

Where applicable law requires us to obtain your express request or consent before starting the service during the withdrawal period, we will do so.

Our voluntary 30-day refund policy is intended to provide an additional customer-friendly refund option and does not replace or reduce any mandatory statutory rights you may have.

6. How EU Customers Can Exercise Their Withdrawal Right

If you are an eligible EU/EEA consumer and wish to exercise a statutory withdrawal right, contact us at:

Email : support@mconnexa.com

Subject:

EU Withdrawal / Cancellation Request

Please provide:

• Your name;
• Email address used for your Mconnexa account;
• Email address used for your Mconnexa account;
• Subscription or transaction reference, if available;
• A clear statement that you wish to withdraw/cancel the applicable contract.

You do not need to provide a reason unless required by applicable law.

7. Refunds Required by Law

Nothing in this Policy limits any refund, cancellation, withdrawal, guarantee, or other consumer right that cannot legally be excluded or restricted.

If applicable law provides you with a stronger or additional right than the terms described in this Policy, the applicable statutory right will prevail.

This may include rights relating to:

• Digital services;
• Digital content;
• Defective or non-conforming services;
• Automatic renewals;
• Consumer cancellation;
• Statutory withdrawal periods;
• Other mandatory consumer protections.

8. Duplicate or Accidental Payments

If you believe you have been charged more than once for the same subscription or have been charged due to a technical error, please contact us as soon as possible.

After verifying the transaction, we will correct duplicate or erroneous charges where appropriate.

9. Unauthorized Charges

If you believe that a payment was made without your authorization, please contact us immediately at:

Email : support@mconnexa.com

We may request information necessary to investigate the transaction.

If the payment was processed through a third-party payment provider, the provider may also have its own dispute and chargeback procedures.

10. Free Trials

If Mconnexa offers a free trial, the applicable trial period and subscription terms will be clearly displayed at the time of signup.

Unless otherwise stated:

• A free trial does not guarantee a refund for a subsequent paid subscription;
• If the trial converts into a paid subscription, the applicable billing amount will be charged according to the terms presented at signup;
• You may cancel before the end of the trial to prevent the next charge, where cancellation is available.

Any specific trial terms displayed at the time of purchase will apply.

11. Promotional Pricing and Discounts

Promotional prices, coupons, discounts, or special offers may have additional terms.

Unless otherwise stated:

• Promotional pricing applies only for the period specified in the offer;
• After the promotional period, the subscription may renew at the standard price disclosed at signup;
• Promotional purchases remain subject to applicable statutory consumer rights.

12. Refunds After Cancellation

Cancelling a subscription does not by itself create a right to a refund for unused time in the current billing period.

However, eligible refund requests made under our 30-day refund policy or applicable consumer-protection laws will be handled according to those provisions.

13. Service Issues

If you experience a significant technical problem that prevents you from reasonably using Mconnexa, please contact our support team before initiating a payment dispute where possible.

We will make reasonable efforts to:

• Investigate the issue;
• Restore functionality;
• Provide a workaround where available;
• Determine whether a refund is appropriate.

Nothing in this section limits your statutory consumer rights.

14. Chargebacks

We encourage customers to contact us before initiating a chargeback so that we have an opportunity to resolve billing or service issues.

However, this does not restrict any rights you may have to dispute a transaction through your bank, card issuer, payment provider, or applicable legal process.

15. Changes to a Subscription

If you upgrade, downgrade, or otherwise change your subscription plan, billing adjustments may be handled according to the terms presented at the time of the change.

Any applicable prorated charges, credits, or adjustments will be disclosed where applicable.

16. How to Cancel Your Subscription

You can cancel your subscription through your Mconnexa account, where the cancellation option is available.

If you cannot access the cancellation option, contact:

Email : support@mconnexa.com

We will assist you with the cancellation process.

Please do not send your password or other sensitive account credentials by email.

17. Contact Us

For cancellation, refund, billing, or consumer-rights questions, contact:

Mconnexa

Email : support@mconnexa.com

Website: https://mconnexa.com

For EU/EEA withdrawal requests, please use the subject:

EU Withdrawal / Cancellation Request

18. Statutory Rights Prevail

This Policy is intended to provide a clear and customer-friendly refund process.

Nothing in this Policy is intended to:

• Exclude mandatory consumer rights;
• Restrict statutory cancellation rights;
• Limit legal remedies that cannot legally be limited;
• Prevent consumers from exercising rights available under applicable law.

Where there is a conflict between this Policy and a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.

Mconnexa - Refund & Cancellation Policy

We aim to handle cancellation and refund requests fairly, transparently, and promptly.